SaaS stands for Software as a service and
CRM is the acronym for Customer Relationship Management.
When someone refers to SaaS CRM, they are probably referring to cloud based CRM softwares. One of the example is our product ToolsonCloud CRM.
CRM software is a tool which lets you manage your relationship with your customers. It does so by helping you organize your customer contact information, their associated organization and various past, current or future interactions among you and your customers.
With SaaS, your CRM is over the cloud, so that you can access it from anywhere, anytime and any device.
Unlike conventional CRM softwares which are hosted on your own server, here the tool is hosted on service providers infrastructure and they take care of consistent software upgrades and infrastructure management.
There is a huge saving in this case because you are not required to do a heavy upfront investment if you try to build it in-house or deploy at your own servers. In SaaS, you just have to bear the operational expenses of using the CRM in the form of a monthly or yearly fee based on your payment terms.
Cloud is not the future, it is already there and has already become an indispensable part of our day to day life.
Using conventional CRM will limit you from multiple angles.
Here are some examples of how SaaS CRM is better.
Hope that helps,
If you want to get a sneak peak into how does it work, you can sign up for ToolsonCloud CRM and experience it instantly. Also feel free to read our blog post on the same topic: Benefits of SaaS softwares for Businesses.