How to use this Tool?
1. What is NPS?
NPS stands for Net Promoter Score. It is an Industry recognized benchmarking score which helps you measure your Customer Engagement and Loyalty.
Detailed Reading: What is Net Promoter score and how to calculate it?
2. How to calculate Net Promoter Score using this tool?
This is a free tool to calculate NPS for your survey. Follow these steps to calculate the score:
- Once you have conducted your NPS Survey. Collect all the
responses and categorize it into 3 categories as:
- Promoters: Those who responded either 9 or 10.
- Passives: Those who responded either 7 or 8.
- Detractors: Those who responded anything between 0 to 6 (both included).
- You may refer the below NPS Scale for clarity:
- Enter the number of Promoters, Passives and Detractors in the above calculator inputs.
- Your NPS Score shall be displayed instantly
3. What do I infer from the score generated here?
- Typical NPS score ranges from -100 to +100.
- If your NPS score is more skewed towards -100, it means most of your survey respondents were detractors. This is a bad sign. You need to work more towards improving your customer satisfaction.
- If your NPS score is more skewed towards +100, it means most of your survey respondents were Promoters. This is a good sign for your business since more of your customers are highly satisfied with your offerings. Goal is to reach and maintain +100.
4. How do I create an NPS Survey for my customers
Go to any survey tool such as Google Forms, Survey Monkey, etc and create a simple questionnaire and send it to your respondents.
4. Can I get a Sample survey form for reference?
Here you go, check out this sample survey form created in Google Forms: NPS Survey Sample Form
4. Facing any Issue using the tool?
Contact us for any issues/feedback/suggestions.
