What is a Tours and Travel Industry CRM?

Tours and Travel Industry CRM refers to the CRM software & tools which helps the businesses operating in Tours and Travel Industry to manage their customer relationships better with the help of technology and data driven insights. Tours and Travel Industry being a service industry relies a lot on human touch. Thats where using a CRM software which helps maintain a personalized relationship with their customers, goes a long way in boosting customer satisfaction and loyalty.

Why do Tours and Travel companies need a CRM?

Tours and travel Industry demands the businesses to be agile enough to respond to client inquiries faster otherwise they risk losing the business to competitors who can do the same thing faster. Having a CRM helps the business build agility so that its sales team can respond to client inquiries faster. CRM helps the sales staff maintain the record of the custom requirements of customers such as travel itinerary, local travel, accomodation arrangements, quotes, tickets, invoices, etc.

Using a CRM helps the business organize all the information about their clients under a single dashboard which helps centralize all information and insights from multiple databases. A good tool also lets businesses maintain conversation history with their customers thus building a centralized repository of all information. This helps both sales as well as service staff to assist the customers faster and also helps marketing team in future marketing campaigns to build brand loyalty.

How can ToolsonCloud CRM help Tours and Travel companies?

• Generate Reports: Sales Managers can quickly pull out standard as well as custom reports to visualize their pipeline of leads in various stages of their sales process. This helps them build strategy and improve sales execution in real time.


• Organize tasks: Sales team members can create and organize their respective tasks against each lead, deal or contacts so that they don’t have to remember things which has a risk of missing out. Team can view their tasks, take actions and get reminders on the same in case of delays, etc. This helps that your team to save time which might have otherwise be spent on manually tracking tasks in excel sheet which may sometimes get missed out.


• Allocate leads among the team: Sales leaders and managers can assign the leads among their team members so that there is no lead left out without an owner responsible for the lead. Once the ownership is assigned, team gets a sense of responsibility towards open lead and channelize their efforts to close their open actions faster.


• Access data at any time, from any place, using any device: ToolsonCloud being a cloud based CRM, you always have access to real time data which you can access it 24x7 from any geographic location using any device be it a mobile phone or a laptop without the need for you to login to any intranet or VPN.


• Centralized dashboard to view 360 degree view of customers: ToolsonCloud brings together information from multiple sources under a single dashboard. This gives you a 360 degree view of any entity say a lead, deal, customer, organization, etc. This gives the team access to the history of past interactions and various additional information around the customer. This helps the sales and service team to get better insights so that they can interact with the customers in a personalized manner based on the context.


• Improved client satisfaction & loyalty: Toolsoncloud helps your team to improve client satisfaction and loyalty. When a customer gets prompt response for their inquiries and get an excellent service delivery. The customer tends to be happier and they spread the word by becoming your brand evangelist. They tend to recommend your tours and travel services to their friends, colleagues, etc which helps you bring more customers who are already hot leads with higher probability of conversion.